Refund policy

RETURN & REFUND POLICY
At [DOGGA], customer satisfaction is our top priority. We want you to shop with complete peace of mind. If you are not entirely satisfied with your purchase, we are here to make things right with a smooth return and replacement process.
1. RETURN TIMEFRAME
  • You have [X DAYS, e.g., 5 or 7] days from the date of delivery to request a return or exchange for your item.
  • Requests made after this window expires unfortunately cannot be accepted.
2. RETURN ELIGIBILITY CRITERIA
To ensure a successful return process, please ensure your item meets the following requirements:
  • The item must be completely unused, unwashed, and unaltered.
  • The product must be in its original condition and packed inside the original packaging.
  • All price tags, instructional labels, and protective stickers must be fully intact.
  • A valid invoice or proof of purchase must be submitted with your request.
3. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
We take quality issues very seriously. If you receive an item that is damaged during transit, defective, or completely different from what you ordered, we will provide a free replacement or a full refund.
  • Mandatory Unboxing Video: To protect our store against supplier discrepancies, we strictly require a single, unedited unboxing video showing the package being opened from its sealed state.
  • Reporting Window: Please email the video along with your order ID to [amithnagaraju1234@gamil.com] within [VIDEO WINDOW, e.g., 24 or 48 hours] of delivery.
  • Once verified, we will arrange a reverse pickup immediately at zero extra cost to you.
4. NON-RETURNABLE ITEMS
For hygiene, safety, and operational reasons, the following items cannot be returned or exchanged:
  • Personal care, grooming items, and cosmetics.
  • Intimate apparel, innerwear, and face masks.
  • Custom-made, personalized, or clearance sale items.
  • Products with missing parts or items damaged due to customer misuse.
5. EXCHANGE OPTIONS
Want a different variation or a replacement? We make exchanges easy:
  • If the item meets our return eligibility criteria, you can request an exchange for size, color, or a completely different product of equivalent value.
  • Once your returned item arrives at our warehouse and passes our quality inspection, your requested exchange item will be shipped out within [EXCHANGE DISPATCH TIME, e.g., 2-3] business days.
6. RETURN SHIPPING COSTS
  • For Damaged/Defective Items: [DOGGA] covers 100% of the reverse shipping costs. We will handle the pickup from your address.
  • For Mind-Change Returns (e.g., didn't like it or ordered wrong size): The customer is responsible for paying a nominal reverse shipping and handling fee of [REVERSE SHIPPING FEE, e.g., ₹99], which will be deducted from your final refund amount.
7. REFUND PROCESS & TIMING
Once your return is received and inspected by our team, we will send you an email/SMS notification to confirm its approval or rejection.
  • Approved Refunds: The refund amount will automatically be credited to your original payment method.
  • Cash on Delivery (COD) Orders: For COD orders, our team will reach out to collect your UPI ID or bank account details to transfer the refund directly to you.
  • Refund Processing Time: Please allow [REFUND PROCESSING TIME, e.g., 5 to 7] business days for the bank or payment gateway to process and post the refund amount to your account statement.
NEED ASSISTANCE?
If you have any questions regarding your order return, our dedicated customer care team is ready to help:
  • Email: [amithnagaraju@gmail.com]
  • Support Hours: [SUPPORT HOURS, e.g., 10:00 AM to 6:00 PM, Monday to Saturday]